Privacy policy
Hearthropic Studio Privacy Policy
Last updated: February 18, 2026
Hearthropic Studio operates this website and online store to provide handmade products and related services to our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store, make a purchase, or communicate with us.
By using our website or services, you agree to the collection and use of information as described in this policy.
Information We Collect
We may collect personal information necessary to operate our store and fulfill orders, including:
- Name, billing address, and shipping address
- Email address and phone number
- Payment and transaction details (processed securely through Shopify and payment providers)
- Account details such as login information or preferences
- Order history, cart activity, and product interactions
- Messages or inquiries you send to us
- Device, browser, IP address, and usage information collected automatically
We do not collect anonymous or de-identified data that cannot reasonably be linked to you.
How We Collect Information
Your information may be collected
- Directly from you when you place an order, create an account, or contact us
- Automatically through cookies or similar technologies when you use our site
- From Shopify, payment processors, shipping carriers, or service providers that support store operations
- From marketing or analytics partners where permitted by law
How We Use Your Information
We use personal information only as needed to operate our business, including to:
- Process and fulfill orders, payments, shipping, returns, and exchanges
- Provide customer support and respond to inquiries
- Maintain your account and shopping preferences
- Improve our website, products, and customer experience
- Send order updates or important service messages
- Deliver marketing or promotional communications if you opt in
- Detect fraud, protect security, and comply with legal obligations
Sharing of Information
We may share necessary information with trusted third parties, including:
- Shopify and service providers that power our store, payments, shipping, analytics, and hosting
- Marketing or advertising partners to show relevant ads or measure performance
- Legal authorities when required to comply with law or protect our rights
- Business transfers such as a merger or sale, if ever applicable
We do not sell your personal information for direct profit.
Shopify Hosting
Our store is hosted by Shopify. Information you provide may be processed by Shopify and its partners to operate and improve the platform.
You can review Shopify’s privacy practices at:
https://privacy.shopify.com
Cookies and Tracking
We may use cookies or similar technologies to:
- Remember your preferences
- Keep items in your cart
- Understand site usage
- Support advertising or analytics
Depending on your location, you may have the right to opt out of certain tracking or targeted advertising.
Children’s Privacy
Our store is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
Data Security and Retention
We take reasonable measures to protect your information.
However, no online system can guarantee absolute security.
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Receive a copy of your information
- Opt out of targeted advertising or marketing emails
To exercise any rights, contact us using the information below.
We will not discriminate against you for exercising privacy rights.
Changes to This Policy
We may update this Privacy Policy periodically.
Updates will be posted here with a revised Last updated date.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
Hearthropic Studio
13505 N Mountain Home Ln
Spokane, WA 99217, United States
Email: hearthropic@gmail.com